Q&A
3D Printing Service FAQ | 3DFactory.us
Custom 3D Printing in New York — Fast, Affordable, and High-Quality
Welcome to 3DFactory, your local on-demand 3D printing service in New York.
We help designers, engineers, and creators turn digital ideas into real-world objects — from prototypes to custom parts — using professional Bambu Lab printers.
Below you’ll find answers to the most common questions customers ask before placing an order.
Frequently Asked Questions
1. What does 3DFactory do?
3DFactory provides custom 3D printing services for individuals and businesses.
You upload your 3D model file (STL, OBJ, STEP, or 3MF), choose a material and finish, and we print your part with precision and care in our Port Washington, NY studio.
2. How can I get an instant 3D printing quote?
Simply upload your file on our homepage.
Our instant quoting system calculates price based on print time, material, and support complexity.
You’ll see a transparent cost estimate before checkout.
3. Which materials and colors do you offer?
We print with:
PLA – everyday plastic, available in 10 colors
ABS – strong and temperature-resistant (3 colors)
PETG – durable, flexible, great for outdoor use (3 colors)
Need something special? We can source advanced filaments like carbon-fiber or flexible TPU upon request.
4. Can you help if I don’t have a 3D file?
Yes! Our designers can create or fix your model from sketches, measurements, or photos.
We offer 3D design assistance to make your concept print-ready.
5. What’s your print quality and precision?
All prints are made on professional Bambu Lab printers with up to 0.05 mm layer accuracy.
Each model is checked for consistency and cleaned before shipping.
6. Who do you print for?
We work with hobbyists, product designers, architects, students, and businesses needing low-volume manufacturing or prototypes.
From art models to mechanical enclosures — we print it all.
7. How long does it take to receive my order?
Typical turnaround: 2–5 business days.
Larger or complex projects may take longer, but rush printing is available if you’re on a deadline.
8. What 3D file formats do you accept?
We accept STL, OBJ, STEP, 3MF, and most other CAD formats.
If you’re unsure, upload your file — we’ll review it for compatibility.
9. Do you check and fix files before printing?
Yes. We inspect every upload for printability.
If your model has thin walls, holes, or non-manifold geometry, we’ll contact you with adjustments before printing.
10. How is pricing calculated?
Your quote is based on:
Material weight
Print duration
Support and complexity
Optional finishing (sanding, painting, etc.)
We focus on affordable 3D printing while maintaining premium results.
11. Do you ship across the U.S.?
Yes, we ship nationwide from New York using USPS, UPS, or FedEx.
Local pickup is available in Port Washington, NY.
12. What happens if my print arrives damaged?
We stand behind every print.
If anything arrives defective or broken, we’ll reprint or refund immediately — no questions asked.
13. Can you print functional or mechanical parts?
Definitely. We regularly print brackets, tools, prototypes, and enclosures.
We’ll recommend the best material for durability and mechanical use.
14. Is 3D printing environmentally friendly?
We use biodegradable PLA and recycle spools whenever possible.
Our optimized print paths reduce waste and energy use.
15. How large can you print?
Our current max build volume is 256 × 256 × 256 mm per printer.
Larger objects can be printed in sections and joined cleanly.
16. Do you offer bulk or business discounts?
Yes. For orders of 10+ identical parts or recurring production jobs, contact us for custom pricing.
17. Can I visit or pick up locally?
Yes — local pickup by appointment in Port Washington.
You’ll receive an email notification once your part is ready.
18. Do you offer color matching or finishing?
We can sand, prime, and paint your print for a smooth or professional look.
Basic color matching is available based on filament selection.
19. What design tips should I follow for 3D printing?
Keep walls above 1.2 mm, avoid extreme overhangs, and ensure your model is watertight (manifold).
We’re happy to review your file before printing if you’re unsure.
20. Why should I choose 3DFactory?
We combine fast turnaround, designer review, and high-end printing at fair prices.
Our team is passionate about quality — every project is handled as if it’s our own.
💡 Still have questions?
Reach out anytime at info@3dfactory.us or use our live chat — we’ll respond quickly.